November 15, 2015

Cancellations

Cancellation policy:

Your appointments are very important to me. I hold your appointments just for you & ask that if you must cancel or reschedule any appointment, you please provide me with 24-hours notice. This way, I will be able to adjust my schedule accordingly and I may be able to accommodate clients on my waiting list. I do, of course, understand that unavoidable issues come up and will do my best to work with you in case of an emergency, etc. However, if last minute cancellations/rescheduling or ‘no shows’ become a habit, you will be charged a cancellation fee and will be required to secure all future appointments with a credit card. Here is my general breakdown of cancellation fees:
• Less than 24-hour notice will result in a charge equal to 50% of reserved appointment(s)
• ‘NO SHOWS’ will be charged 100% of service amount

As a courtesy, I do email to confirm the date and time at least 24 hours prior to your appointment. Please make sure you’re email address is correct. Understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call/text/message me to double check any appointments if you’re unsure.

Late Policy

I will always try my best to accommodate you if you’re running behind, stuck in traffic, etc. However, your tardiness can affect the remainder of my day by delaying me for my clients who come in on time. For this reason, I have set a few general ground rules for such situations. Clients will generally be allowed a 5 minute grace period. After that time, I will call to check in on you. If you going to be excessively late please keep in mind that I may need to reschedule your appointment and in that case the 24 hour cancellation policy applies. Please, always call if you even think you might be little late; I’d rather know as early as possible so I can do my best to fit you in without upsetting the flow of my day!
These policies allow me to provide the best service to everyone. I very much appreciate your business and compliance with my policies. See you soon!